Frequently Asked Questions?
When will I receive my order?
Each product is handmade with attention to detail. Orders are usually processed within 2-7 business days, and if the product is available immediately, shipping can occur even on the same day. We prioritize quality, so sometimes slight delays may arise due to component availability or the precise manufacturing process.
Why is my candle different from the one in the photo?
Our products are handmade, and although we strive to make them as sturdy as possible, sometimes something is cut a little unevenly or crooked. We ask for your understanding, or for you to use our return or exchange option.
Where are your products manufactured?
Our products are homemade :) on the counter with music playing.
How much is shipping?
Shipping cost depends on the selected delivery method and current carrier rates :)
Can I pay cash on delivery?
Not yet. GGWP is a small project developed by gamers for gamers. At the moment, we only support online payments, but we are working on adding more options.
Returns and Complaints
Our goal is the complete satisfaction of every customer with their purchases. The customer has the right to withdraw from the contract within 14 days of receiving the order, in accordance with applicable regulations. If you wish to make a return, please contact us by email and provide your order number — we will respond as soon as possible and provide further information regarding the return process. The returned product should be unused, unburnt, and in a condition allowing for further resale. Due to being handcrafted, each candle may subtly differ in appearance, color, or scent intensity, which highlights its unique character.